Your friend's mother recently moved to an assisted living facility and asked you to present a program about MA-PD plans to residents. What is an appropriate response?

• A. I appreciate the opportunity and would be happy to schedule an appointment with anyone at their request.
• B. I can discuss plan details only with the facility administrator.
• C. I can't discuss plans unless it's through a formal marketing event.
• D. I will send general information and not schedule meetings.

Answer: (A)

The main idea being tested is showing appropriate, accessible outreach about MA-PD plans that respects residents’ autonomy. The best response demonstrates a willingness to provide personalized information by offering to schedule private appointments for anyone who wants to discuss plan details. This approach aligns with giving residents control over how they receive information and ensures they can ask questions in a setting that fits their needs, without feeling pressured or restricted to a formal marketing event.

Choosing to offer only to discuss plans with a facility administrator, or to limit information to a formal marketing event, or to just send generic information, would create barriers for residents who want direct, tailored answers. The chosen approach keeps the door open for individual discussions, which is consistent with respectful, resident-centered outreach.