What is allowed during the Medicare Advantage Open Enrollment Period (MA-OEP)?

• A. Group seminars only
• B. One-on-one meetings with beneficiaries who have requested such meetings
• C. Only phone calls
• D. Only enrollments

Answer: (B)

During the Medicare Advantage Open Enrollment Period, the focus is on giving beneficiaries personalized, request-driven help to evaluate and change their MA coverage. The correct approach is one-on-one meetings with beneficiaries who have asked for such meetings. This setup ensures the beneficiary receives tailored information about options—like switching to another MA plan or returning to Original Medicare with or without Part D—without unsolicited group outreach. Group seminars, phone-only outreach, or requiring enrollments only don’t align with the beneficiary-initiated, individualized guidance emphasized in this period. If a beneficiary wants help understanding their choices, a private, one-on-one session is the appropriate format.