During MA-OEP, which is allowed?

• A. You can hold group meetings
• B. You can have one-on-one meetings with beneficiaries who have requested them
• C. You cannot meet with beneficiaries
• D. You can only meet with plan sponsors

Answer: (B)

During the Medicare Advantage Open Enrollment Period, the emphasis is on giving beneficiaries individualized help so they can make an informed switch or return to Original Medicare if needed. Allowing one-on-one meetings with beneficiaries who specifically request them fits this goal perfectly. It provides personalized guidance and ensures the beneficiary controls the pace and content of the discussion. Group meetings aren’t appropriate in this period because they can feel like broad marketing and may not address each person’s unique needs, and meetings restricted to plan sponsors wouldn’t serve the beneficiary-focused purpose of MA-OEP. So, the option to meet one-on-one with beneficiaries who have requested it is the allowed approach.