During an in-office appointment, if a prospective client is accompanied by another person who wants to learn about MA options, what should the agent do?

• A. After executing a scope of appointment with the neighbor, meet with the primary client and the neighbor to discuss their Medicare Advantage options.
• B. Discuss options only with the primary client and ignore the neighbor.
• C. Refuse to discuss options with the neighbor.
• D. Schedule two separate appointments for each person.

Answer: (A)

The key idea is to follow the Scope of Appointment (SOA) process before discussing Medicare Advantage options with anyone other than the primary client. If someone else is present who wants to learn about MA options, you must first complete an SOA with that person to authorize discussing specific plan options with them. Once the SOA is signed, you can sit down with both the primary client and the accompanying person to review MA options together.

This approach keeps you compliant with Medicare marketing rules by ensuring you have explicit consent to discuss plan details with all participants. It also respects the neighbor’s interest in learning by bringing them into the conversation with proper authorization, rather than excluding them or sharing information without consent. Scheduling two separate appointments isn’t necessary in standard practice if the SOA is in place, though you could do so if privacy concerns or other circumstances require it.